Delivery is free of charge for shipment within The Netherlands and Belgium, except if an order includes discounted products and/or the total order amount is less than EUR 100.00. The contribution towards the shipping costs for customers from countries other than the Netherlands and Belgium depends on the country. An overview of these costs per country is available upon request.

Any and all products from the online shop are available from stock. Unfortunately it can occur that a product is unexpectedly no longer available; in that case we shall forthwith inform the consumer accordingly.

ARTU NAPOLI Rotterdam aims to ship all orders at the latest within 1 to 3 working days after receipt of the payment. This happens via UPS or POST.NL to the delivery address specified during the ordering process. Should the delivery time, for certain reasons, be different then the consumer receives a notification of the same by email. However, an order shall basically always be shipped within 1 to 3 working days after receipt of the payment.

Overstepping of the aforementioned delivery time shall not entitle the consumer to compensation, dissolution of the agreement or non-compliance with any obligation that would derive from this agreement or from any agreement related to the same on the part of the same.

The order must have been delivered to the consumer at the latest within 30 days after the order. Should it not be possible to deliver an order within 30 days then the consumer is informed accordingly in a timely fashion and the consumer shall in that case be entitled to cancel the order free of charge. This does not apply if the parties have agreed on a different delivery time.

Delivery in parts is permitted.

The delivery obligation of ARTU NAPOLI Rotterdam shall have been met as soon as the delivery has been offered once.

If the offered delivery is rejected or not picked up then the return freight and storage charges as well as the risk of damage to or loss of the shipment shall fully be at the expense of the consumer.

Offered products are depicted and/or described clearly and truthfully and as completely as within reason required. It can, however, occur that colour, type, text and/or price changes differ from reality.

ARTU NAPOLI Rotterdam shall never be liable for consequential damages.